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How does Unosistech help?
Unosistech through its brigade of Microsoft Certified engineers is always willing to lend a helping hand to clients. Using mediums such as Phone, Chat and Remote Access Technology, the company ends up getting any troubleshooting process underway as and when called upon.

What plans Unosistech offer?
Unosistech has 4 basic plans in its kitty. Depending on the requirement, the best possible plan can be chosen.

Does Unosistech resolve software glitches?

The army of professionals at Unosistech is well versed with the art of troubleshooting any software glitches affecting operating systems. Supporting the latest and even legacy operating systems, the brand of techies are not only good at troubleshooting error messages but providing support for a range of operating systems like Windows 95, Windows 98, Windows ME, Windows NT, Windows 2000 and Windows XP.

What are the technical credentials of Unosistech techies?

All Unosistech technicians are A+/MCP/MCSE Certified Professionals. Also doubling up as Network Administrators, Unosistech support engineers possess extensive experience in Technical help desk environment to resolve issues related to legacy as well as emerging technologies.

How long is the call wait time?

Your call would be attended in the shortest time span possible because we know any glitch with a PC can end up throwing back the productivity quotient by a long way. However, to better let you know we have 3 mediums at our disposal i.e. email, chat and remote access technology. And as a client you are always at a liberty to choose any one out of the three.

How is remote assistance better than conventional support?

Using a secured web connection Unosistech technicians remotely view a computer screen. With a client’s permission they not only diagnose an issue on hand but even indulge in troubleshooting and providing resolution for a PC, network devices and other peripherals via the online route. All security features have been designed to allow Unosistech engineers to securely connect via an Administrative capability and at the same time view, scan, and troubleshoot a computer remotely via a dedicated Unosistech web access.

Can a Unosistech engineer log back into my computer once a session is over? What are the security repercussions?

Let us assure you the software used to view a PC screen is completely safe and secure. For at www.Demo Company.com a session can be initiated only by the client, meaning that at no point in time Unosistech technicians can access your PC without permission. And even once a session has been initiated, clients are at liberty to not only override a technician but also terminate the session at the click of a mouse. At Unosistech, let us further assure you technicians only do what is necessary for repairing the issue on hand. Once their task is completed and a connection has terminated, they can never end up re-connecting to a PC unless another session is initiated.

Can remote assistance be delivered via a dial-up connection?

At Unosistech, remote support assistance via a 56k modem is very much a possibility. However, there can be some latency depending upon the medium or a provider.

Does Unosistech maintain a history of past interactions and cases? Can such details be fetched automatically?

Yes, Unosistech maintains a record of past interactions and case histories to save time and help clients better.

In case of purchasing new gadgets would the same service plan work or would I need to buy a new service plan altogether?

Anyone who has already purchased a subscription plan can end up using the same plan for gadgets purchased in the future or apply the same on ones already in possession. However, all this would be possible only till the time a plan is active and valid.

What type of computers do you support?

We support clients who have Microsoft Windows XP, Windows Vista and Linux Operating systems installed on their PC. We do not support Apple or Macintosh operating systems. However, in case if you are not clear what OS is installed on a PC, give us a call and our technicians will end up figuring it out for you.

What is the mode of payment?
Unosistech accepts all major credit cards and yet at the same time allows clients to make a payment via its secure website or to a technician directly over the phone line.

Does the information remain secure when provided online? At Unosistech, all possible measures are taken to protect clients against any loss, misuse or alteration of information. The company uses industry-standard SSL techniques and encryption technologies while receiving any information online.

What is done with the personal information provided? Protection of privacy is of utmost concern at Unosistech. For at the end of the day Unosistech believes all possible measures taken towards protection of personal information will enable it to provide a flawless customer service experience. In case, if you have any further queries please feel free to go through our privacy policy.

A minor glitch in my PC just needs a few minutes of expert help for a speedy resolution. So, why should I end up opting for a maintenance plan?

If you think it is really the case, Unosistech gives you the option of taking a free trial on your first call. But then with Malware, Viruses and Adware constantly evolving, we are sure you would like to opt for an annual maintenance plan. Since, at the end of the day, it is your best bet to get over the fear constantly emanating from threats and external attacks stemming from the World Wide Web.


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